If you have lost an item in the terminals, on the airport premises (e.g. multi-storey car parks), on the CAT or on arriving aircraft, please register your loss report here.
The statistics confirm that every second registered loss report will lead to a successful conclusion and the lost item can be returned to its owner.
If you have lost items in the terminals, on the grounds (e.g. in the multi-storey car parks), on an aircraft after landing at Vienna Airport or on the CAT, submit an online loss report straight away. It is helpful to enter all relevant information on the lost item for a targeted search: brand, model, colour, material, cover (case, handbag, bag), contents, tag, label, etc.
Once we have received the sought item, we will let you know where and when you can collect the item.
Lost property office opening hours: Monday to Sunday, 8:00 a.m. to 18:00 p.m.
|
Found Item |
Basic fee (EUR) |
|---|---|
|
Laptop, tablet |
25.00 |
|
Wallet, mobile phone, camera, video cam and accessories, portable audio device (MP3, iPod), other electronic devices, stroller, suitcase and trolley, var. bags, travelbag,backpack, garment bag, cash from 50 EUR up |
20.00 |
|
Keys, wristwatch, jewellery, eReader (e.g. Kindle), scissors, var. knifes, tools, musical instruments |
15.00 |
|
Passport, driver’s licence, registration certificate, identity card and documents, optical glasses, sunglasses, speakers, headphones, electronic accessories, skis and accessories, inline skates, skateboard, scooter, other sports goods |
10.00 |
|
Coat, jacket, blazer, photos, photo album, smoking utensils, spirits, food, lighter, paper/plastic bags, cosmetics, filofax, calendar, bank books/securities |
5.00 |
|
Umbrella, walking cane, crutch/walking frames, medical aids (wheel chair, rollator), toys, various clothing (head gear, shawl, belt, shoes, gloves, pullover, cardigan, trousers, blanket), stationary, book |
2,50 |
|
EC card/ARM card, credit card, medications), miscellaneous (e.g. child seat) |
Free of charge |
From the 8th day (from documentation of find) a storage fee will be charged. Maximum charge for storage fee is up to the 30th storage day - maximum charge is 15 Euros.
When calculating the basic fee for multiple found items, only the item with the highest fee is calculated.
Lost travel bag (€ 20.00 plus storage fee) with laptop (€ 25.00 plus storage fee), stored in Lost Property Office for 10 days.
Basic fee: € 25.00
Storage fee (accrued from 8th day) 3 x € 0.50: € 1.50
Overall amount: € 26.50
If we have received your item, there are various collection and payment options:
You can collect the item from us in the lost property office Terminal 1, level 0. You can pay the outstanding amount of the item fee in cash or by bank/credit card in the lost property office. Please bring your find confirmation and a valid official photo ID.
Opening hours: Monday to Sunday, 8:00 a.m. to 18:00 p.m.
If you are unable to collect the item in person, please contact the delivery and packaging service of “Mail Boxes Etc.” in A-2320 Schwechat or a courier service of your choice.
Contact details “Mail Boxes Etc.-Schwechat”:
Email: Mbe0045@mbe.at
The collection of found items by a courier service must be commissioned and paid by the owner him/herself.
Please note that you must pay the outstanding amount of the item fee in advance. You have the option to pay your invoice
by credit card using our online payment service. This service can be accessed via a link which we will send together with our invoice by
email.
Furthermore, you also have the option of bank transfer. Please enter the invoice number in the reason for payment field, otherwise we will be unable to assign your payment. All
fees are payable by the client.
There is also the possibility of credit card payment.
Once the payment has been made, your item can be handed over to the courier service.
If you have lost something, please submit a loss report first. We will then inform you as soon as we have received an item that matches your description. In addition, you will receive a status report at the latest after 4 and 10 days.
The area of responsibility of the lost property office at Vienna Airport covers the entire airport grounds (e.g. in the multi-storey car parks), the terminals, aircraft after landing at Vienna Airport and the CAT.
Please contact your airline or the respective destination airport for losses on aircraft that departed from Vienna.
Please contact your airline for checked-in baggage items lost on the flight.
The respective operators are responsible for lost property on public transportation.
If you have lost items on the CAT or on an aircraft after landing in Vienna, submit an online loss report.
If you forgot something on a departing aircraft, please contact the destination airport. Your airline may also be of assistance.
Please contact your airline for checked-in baggage items lost on the flight.
The collector must present the find confirmation and a valid official photo ID.
Furthermore, a fee is payable for each item.
Your property can be collected by either a third party or a courier. In this case, contact the delivery and packaging service of “Mail Boxes Etc.” in A-2320 Schwechat or a courier service of your choice.
Contact details “Mail Boxes Etc.”:
Email: Mbe0045@mbe.at
The collection of found items by a courier service must be commissioned and paid by the owner him/herself.
In case of collection by a third party, the find confirmation and a valid official photo ID of the collector must be presented.
Please contact your airline for checked-in baggage items lost on the flight.
Non-perishable lost property will be kept for 12 months.
In order to collect an item from us in the lost property office, Terminal 1/ level 0, we recommend parking in either short-term parking lot K1 or multi-storey car park 3. The parking fees for the use of parking facilities can be found in our Parking price list.
You can contact us via our online form. Leave us your contact details and we will contact you.
Dear User,
Your Internet browser version is not supported any more by Microsoft and no longer receives security updates. This also means that it cannot use the modern web technologies required for the Vienna Airport Internet page that you have consulted.
If you wish to display this page correctly and to use all the features on it you will need to change to a newer version of your Internet browser.
If you are using Internet Explorer 10 or higher and receive that message, please deactivate the compatibility mode for our site.
Yours sincerely,
Vienna International Airport